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Appendix C
Troubleshooting SnapServers
Basic techniques for identifying and resolving common hardware and
networking issues are described here.
Topics in Troubleshooting SnapServers
• The Meaning of LED Indicators
• System Reset Options
• Networking Issues
•Miscellaneous Issues
• Phone Home Support
Additional Resources
Resource Description
Knowledge Base Search for solutions to specific issues by clicking the Knowledge
Base link on the SnapServer support page:
http://www.snapserver.com/kb
Hardware
Components
Purchase additional hardware components from authorized
SnapServer resellers.To locate a reseller in your area, select the
How to Buy tab on the SnapServer home page:
http://www.snapserver.com
Field Service
Documents
Find a list of the hardware components available for your
SnapServer or expansion array by navigating to the server or
expansion array model:
http://www.snapserver.com
Procedures to install or replace components are available from the
SnapServer support page:
http://www.overlandstorage.com/support/crscd
- Administrator Guide 1
- ETRUST ANTIVIRUS 6
- Contents 7
- Audience and Purpose 13
- Service and Technical Support 13
- Notes and Cautions 13
- Typographical Conventions 14
- Finding More Information 15
- Administrative Overview 17
- GuardianOS Specifications 18
- Feature Specification 19
- What’s New in GuardianOS 22
- What’s New in GuardianOS v5.1 23
- What’s New in GuardianOS v5.0 24
- What’s New in GuardianOS v4.4 25
- What’s New in GuardianOS v4.1 26
- What’s New in GuardianOS v4.0 27
- SnapServer Manager 28
- Launching SnapServer Manager 29
- Multiserver Administration 29
- SSM Feature Licensing 30
- Server Name 32
- Date/Time Settings 32
- Determining Capacity 33
- Configuring an APC-Brand UPS 35
- SnapExtensions 36
- Wake-on-LAN Support 36
- Chapter 2 37
- Gateway Information 38
- TCP/IP Options 39
- Option Setting Description 40
- Column Description 41
- Configuring TCP/IP Settings 43
- Link LED on the 43
- Network > Windows 45
- NFS Access 49
- Support for NFS 50
- AFP Configuration Guidelines 51
- FTP/FTPS Access 52
- HTTP/HTTPS Access 53
- Web View 54
- DHCP Server 55
- Print Server 55
- User & Group Management 59
- UID and GID Assignments 60
- Local Users and Groups 61
- NIS Domain 63
- Storage Configuration and 65
- Expansion 65
- Default Storage Configuration 66
- Local and Global Hot Spares 68
- Background Disk Scan 69
- RAID Management Tools 70
- RAID Groups 70
- Storage > RAID Sets or 71
- Volumes 72
- Expanding Volume Capacity 73
- Configuring Write Cache 74
- Checking Filesystems 74
- Volume Management Tools 75
- Quotas 76
- Data Migration 77
- Expansion Arrays 79
- Snap Expansion S50 80
- Disks and Units 83
- Adding Disk Drives to a RAID 84
- Hot Swapping Disk Drives 86
- Chapter 5 93
- Configuring iSCSI Initiators 94
- Microsoft Windows 100
- Creating iSCSI Disks 107
- Share and File Access 111
- Hidden Shares 112
- Share Level Permissions 113
- Where to Place Shares 113
- SnapTrees 114
- NFS Share Access 114
- Components and Options 115
- SnapTrees and Security Models 116
- SnapTree Functionality 117
- ID Mapping 118
- Guidelines 119
- Configuring Share Access 121
- Creating Home Directories 122
- Windows ACLs 123
- (Windows) 124
- Security Guides 125
- Snapshots 127
- Snapshot Management and Usage 128
- Snapshots and iSCSI Disks 129
- Adjusting Snapshot Pool Size 130
- Accessing Snapshots 130
- Disaster Recovery 133
- \\server_name\volume_name 134
- Backup Recommendations 136
- Pre-Restore Requirements 137
- Restore Recommendations 137
- Cloning a Server 140
- CA eTrust Antivirus Software 141
- Antivirus Dependencies 142
- The Local Scanner View 143
- Defining Scan Jobs 144
- Running a Manual Scan Job 146
- Scheduling a Scan Job 146
- Signature Updates 147
- Alert Options 151
- The Move Directory 152
- Log View 153
- Unicode 155
- Step 2: Back up your system 156
- Step 3: Convert to Unicode 156
- Step 4: Make a new DRImage 157
- Backing Up Unicode Servers 159
- Unicode and Expansion Arrays 161
- Unicode Converted Head Units 162
- SnapServer 163
- BakBone Netvault 164
- Preinstallation Tasks 168
- Backup of iSCSI Disks 182
- Command Line Interface 183
- Procedures 185
- SnapCLI Commands 186
- Command Description 187
- Scripts in SnapCLI 193
- Sample Script 194
- Delete the share 196
- Troubleshooting SnapServers 197
- Behavior 198
- System LED 199
- Network LEDs (N2000 199
- The Meaning of LED Indicators 201
- 1 2 3 4 209
- 56 78 209
- Fault LED 211
- SEP MASTER 214
- Ops Panel LEDs 218
- The LEDs operate as follows: 218
- System Reset Options 219
- Networking Issues 221
- Network > Windows screen 223
- Miscellaneous Issues 224
- Other Issues 225
- Phone Home Support 226
- Support screen 227
- Text Field Description 227
- GuardianOS Ports 229
- Network File System 231
- Glossary 233
- Term Definition 234
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