Red Hat NETWORK PROXY SERVER 4.0 - Installation Guide Page 225
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Sun Java System Web Proxy Server 225
APPENDIX B
Troubleshooting
You may encounter a situation while installing Websense Enterprise or Web
Security Suite and configuring Sun Java System Web Proxy Server that is not
addressed in the previous chapters. This appendix provides troubleshooting
information for installation and initial configuration issues that have been
called in to Websense Technical Support. Please check this chapter for
information about the problem you are having before you contact Technical
Support. For issues not related to installation or communication between
Websense software and your integration product, see the Administrator’s
Guide for Websense Enterprise and Web Security Suite.
If you still need to contact Technical Support, please see Appendix C:
Technical Support for contact information. The situations addressed in this
chapter are as follows:
I made a mistake during installation.
I installed using a non-English language version of the Websense installer,
and the Language Pack installer did not automatically start.
I forgot my Websense Policy Server password.
Where can I find download and error messages?
The Master Database does not download.
Policy Server fails to install.
I upgraded my Websense software, and configured users no longer appear
under Directory Objects in Websense Manager.
Network Agent fails to start on Linux with stealth mode NIC.
Network Agent is not filtering or logging accurately.
Windows 9x workstations are not being filtered as expected.
I am using Logon Agent and some users are receiving the Websense
Global policy.
Websense splash screen is displayed, but installer does not launch on
Windows 2000.
- Installation Guide 1
- Sun Java 1
- System Web Proxy Server 1
- Trademarks 2
- Contents 3
- Introduction 7
- Websense Components 8
- Chapter 1: Introduction 10
- How Websense Filtering Works 11
- Network Configuration 15
- LogonApp.exe, the client 21
- Remote Filtering components 22
- Integration Product 24
- Basic Network Configuration 25
- Websense Reporting Components 26
- Directory Services 27
- System Requirements 30
- User Workstations 31
- Versions Supported 34
- Before You Upgrade 36
- Upgrading on Solaris or Linux 38
- /root/Websense_setup 39
- WebSecuritySuite632Setup 46
- C:\temp or select another 46
- Remote Filtering Server 48
- Upgrade Syntax 52
- Web Security Suite 53
- ./install.sh 62
- ./install.sh -g 62
- /etc/rc3.d/ 82
- S11WebsenseAdmin 82
- Websense/Manager 92
- /root/Websense_setup 94
- Windows Procedures 101
- Websense Installation Guide 102
- Virtual Directory Selection 116
- RADIUS Agent 117
- Remote Filtering Client Pack 130
- Remote Filtering Client 131
- C:\Program 133
- Files\Websense 133
- CPMClient.msi file 133
- WSSEK.dat file 136
- /opt/Websense/bin/WSSEK.dat 136
- Solaris and Linux Procedures 142
- Websense Manager 144
- Network Agent 146
- Logon Agent 154
- Modifying an Installation 162
- Websense Component Selection 164
- Removing Components 172
- Remove Components 174
- Solaris or Linux 175
- /opt/Websense): 176
- ./uninstall.sh 176
- ./uninstall.sh -g 176
- Repairing an Installation 177
- config.xml 178
- websense.ini 178
- eimserver.ini 178
- Windows 2000 Services List 186
- Solaris and Linux 187
- Chapter 5: Initial Setup 190
- ./start_manager 192
- Database Download Settings 193
- File Location 197
- Deployment Tasks 198
- Preparing the Logon Script 198
- Active Directory 201
- Logon.bat) 202
- LogonApp.exe 202
- Logon.bat) in the Script 202
- Windows NTLM 203
- A dialog box appears 205
- Proxy/Cache Server List 206
- /opt/Websense) 207
- ./TrafficVisibility.sh -g 207
- DC Agent on Linux 210
- SOCKS Proxy Servers 212
- SiteWatcher™ 215
- BrandWatcher™ 215
- ThreatWatcher™ 215
- Filtering is unavailable 217
- Stealth Mode 221
- Appendix A: Stealth Mode 222
- Troubleshooting 225
- SetupLanguagePack.exe 226
- ./installLanguagePack.sh 226
- ./installLanguagePack.sh -g 226
- Subscription Key 227
- Internet Access 228
- Restriction Applications 229
- Websense Global policy 231
- Domain Controller Visibility 232
- User Profile Issues 232
- Appendix B: Troubleshooting 233
- /opt/Websense directory 236
- ./WebsenseAdmin status 236
- ./WebsenseAdmin start 236
- RFSErrors.log file is: 238
- \Program Files\Websense\bin 238
- /opt/Websense/bin 238
- Technical Support 241
- Appendix C: Technical Support 242
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