Red Hat NETWORK PROXY SERVER 4.0 - Installation Guide Page 242

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242 Websense Installation Guide
Appendix C: Technical Support
Telephone assistance is also available. For quick and efficient answers to
telephone requests, please be ready with the following:
Websense subscription key
Access to Websense Manager
Access to the machine running Filtering Service, the machine running
reporting tools, and the database server (Microsoft SQL Server or MSDE)
Permission to access the Websense Log Database
Familiarity with your network’s architecture, or access to a person who
has this knowledge
Specifications of the machines running Filtering Service and Websense
Manager
A list of other applications running on the Filtering Service machine
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