Red Hat NETSCAPE MANAGEMENT SYSTEM 4.5 User Manual Page 22

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Introduction and System Requirements
22
www.vmware.com
Technical Support Resources
The VMware Web Site
The latest technical support and troubleshooting notes are available on the VMware
Web site at http://www.vmware.com/support/.
VMware Newsgroups
The VMware newsgroups are primarily forums for users to help each other. You are
encouraged to read and post issues, work-arounds and fixes. While VMware personnel
may read and post to the newsgroups, they are not a channel for official support. The
VMware NNTP news server is at news.vmware.com.
The following groups are devoted to ESX Server issues:
vmware.esx-server.configuration
vmware.esx-server.guestos
vmware.esx-server.installation
vmware.esx-server.misc
vmware.esx-server.web-mgmt.misc
Reporting Problems
If you have problems while running VMware ESX Server, please submit a support
request. Problems may occur either in the VMkernel or in the virtual machines that it
hosts.
These guidelines describe the information we need from you to diagnose various
types of problems.
If a virtual machine exits abnormally or crashes, please save the log file
(vmware.log in the same directory as your .cfg file) and any core files
(core or vmware-core in that directory). Provide these to VMware along
with the virtual machine’s configuration (.cfg) file and any other information
that might help us to reproduce the problem. In addition, include the contents
of /var/log/messages from the console operating system, since the
VMkernel logs informational and error messages in /var/log/messages. Be
sure to include a description of your physical hardware and of the software
(operating system and applications) that was running in the virtual machine.
Include this information in your support request.
A problem in the VMkernel normally causes the machine to display an error
screen for a period of time and then reboot. If you specified a VMware core
dump partition when you configured your machine, the VMkernel also
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